Changing mobile number for both SBI online banking and SMS alerts

In this post you will learn about How do I change/update my mobile number for both SBI online banking and SMS alerts? (CIF Number SBI).

Changing Mobile Number Through Internet Banking

A retail internet banking customer (resident customer) who has an active ATM co-debit card, which is mapped with the internet banking user name, can change his mobile number online without visiting the branch.

HOW TO CHANGE OR UPDATE MOBILE NUMBER IN SBI - LOGIN

Step by step process

Login to OnlineSBI (https://retail.onlinesbi.com/retail/login.htm)
Go to the ‘Profile’ tab.
Click the ‘Personal Details‘ link.
Enter profile password
Display name, email id and mobile number registered in INB will be displayed.
Click on the hyper link ‘Change Mobile Number – Domestic Only (Through OTP / ATM / Contact Center)’.
A new screen ‘Personal Details – Mobile Number Update’ will appear with three tabs ‘Create Request’, ‘Cancel Request’ and ‘Status’.
Input ‘New Mobile Number’
Input re-input ‘new mobile number’.
Click the ‘submit’ button.
A pop-up message will appear on the ‘Verify and confirmation of your mobile number xxxxxxxxxx’ screen.
Click on ‘OK’ to proceed.
A new screen will be displayed with three different ways to allow change of mobile number;

By OTP on both mobile numbers
IRATA: Internet Banking Request Approval Through ATM
Acceptance through contact center

HOW TO CHANGE OR UPDATE MOBILE NUMBER IN SBI - ENTER MOBILE NUMBER

1. OTP by both mobile numbers

If you have both old and new mobile numbers, changes in online mobile number can be approved using OTP.

Click on the radio button against ‘Options by OTP on both mobile numbers’.
Click on the ‘Proced’ button.
Select the account by clicking on the radio button, for which you have a debit card.
Click on the ‘Proced’ button.
At the next screen, ATM calinked to the selected account will be displayed.
Choose the ATM card and click the ‘Proced’ button.
On the next screen, the State Gateway of State Bank of India will be displayed.
Enter card details (card number, valid through / expiry date, cardholder’s name, PINs and characters visible in the box).
Click the ‘submit’ button.
Verify the information and click on the ‘Pay’ button.
On successful verification, the INB system will send an OTP with reference number to your old and new mobile number.
. You must activate the BOTH (old and new) mobile numbers within 4 hours in the following format <8 digit="" otp="" value=""> <13 digit="" number="" reference=""> 567676. E.g. active 12345678 UM12051500123
After successful verification of OTP value and reference number, the new mobile number you input will be copied to INB, CBS and ATM.
In this regard, a successful message will be displayed to the customer on his mobile number.

2. IRATA: Internet Banking Request Approval Through ATM

Click on the radio button ‘IRATA: Internet Banking Request Acceptance Through ATM’ option.
Click on the ‘Proced’ button.
Select the account by clicking on the radio button, for which you have a debit card.
Click on the ‘Proced’ button.
At the next screen, ATM ca(active and inactive) associated with the selected account will be displayed.
Click on the ‘Proced’ button.
On the next screen, the State Gateway of State Bank of India will be displayed.
Enter card details (card number, valid through / expiry date, cardholder’s name, PINs and characters visible in the box).
Click the ‘submit’ button.
Verify and click on the ‘Pay’ button.
On successful verification, the customer will be displayed on the following message screen; “Thank you for registering a mobile number with us, the status of your request is pending.Complete the registration process as per your choice. Click here to see the guidelines for the process to complete.”
“There is a SMS for change number / update mobile number: UMXXXXXXXXXXX and your IRATA reference is XXXXXXXXXX” will be sent to your new mobile number by the INB system.
Please visit any State Bank Group ATM, swipe your card, select the ‘Services’ tab and enter your PIN.
Select the ‘Other’ tab on the ATM screen and select the ‘Internet Banking Requests Application’ option.
Input 10-digit reference number for approval of the request.
On successful completion of the process, the request (change of mobile number) will be completed.
On successful verification of OTP pricing and reference number, the new mobile number you input will be updated on INB, CBS and ATM. In this regard, a successful message will be displayed to the customer on his mobile number.

3. Approval through contact center

Click the radio button against the ‘acceptance via contact center’ option.
Click on the ‘Proced’ button.
Select the account by clicking on the radio button, for which you have a debit card.
Click on the ‘Proced’ button.
At the next screen, ATM calinked to the selected account will be displayed.
Choose the ATM card and click the ‘Proced’ button.
On the next screen, the State Gateway of State Bank of India will be displayed.
Enter card details (card number, valid through / expiry date, cardholder’s name, PINs and characters visible in the box).
Click the ‘submit’ button.
Verify the information and click on the ‘Pay’ button.
On successful verification, the customer will be displayed on the following message screen; “Thank you for registering a mobile number with us, the status of your request is pending.Complete the registration process as per your choice. Click here to see the guidelines for the process to complete.”
An SMS in which “Reference number for change / update mobile number is: UMXXXXXXXXXXX” will be sent to the new mobile number by the INB system.
The bank’s contact center will call you only on your new mobile number within the next 3 working days.
Before sharing your personal information, ask for the reference number from the person in the Contact Center.
Please do not share the reference number with anyone.
The contact center will verify your identity on the call by asking some information.
On successful verification of information, the new mobile number you input will be copied to INB, CBS and ATM. In this regard, a successful message will also be sent to your new mobile number.

View status and request cancellation

You can see the status of your request for updation / change of mobile number through INB.

Login to OnlineSBI (https://retail.onlinesbi.com/retail/login.htm)
Go to the ‘Profile’ tab.
Click the ‘Personal Details’ link.
Display name, email id and mobile number registered in INB will be displayed.
Click on the hyper link ‘Change Mobile Number – Domestic Only (Through OTP / ATM / Contact Center)’.
A new screen ‘Personal Details – Mobile Number Update’ will appear with three tabs ‘Create Request’, ‘Cancel Request’ and ‘Status’.
Click the ‘Status’ tab to see the current state of your request (pending / successful) to change the mobile number through INB.
If you wish to cancel the request, please click on the ‘Cancel Request’ tab and select the request.
Click the ‘Cancel Request’ button to cancel the request.
A message will appear on the screen ‘Your Reference Number UMxxxxxxxxxx has been successfully canceled’.