AXIS Bank CSO Exam Pattern & Syllabus 2025
The AXIS Bank Customer Service Officer (CSO) exam is designed to assess candidates’ aptitude, reasoning, communication, and sales orientation skills. This exam is commonly conducted as part of job-oriented training programs facilitated by Axis Bank’s partners like NIIT or Manipal Global. The CSO post is an entry-level customer-facing role in banking services. This article provides a complete study material guide covering the exam pattern, eligibility, syllabus, and selection stages in detail. The aim is to help candidates prepare effectively by understanding the structure and content of the AXIS Bank CSO assessment process.
AXIS Bank CSO Exam Pattern 2025
The AXIS Bank CSO exam includes a single-phase online assessment that evaluates candidates across multiple skill domains followed by a personal interview.
Online Assessment Pattern
| Subject | No. of Questions | Marks | Duration |
|---|---|---|---|
| Quantitative Aptitude | 20 | 20 | |
| Logical Reasoning | 20 | 20 | |
| English Language | 20 | 20 | |
| Sales & Personality Aptitude | 30 | 30 | |
| Total | 90 | 90 | 90 Minutes |
The online test is objective in nature. There is no confirmed negative marking policy; however, accuracy is important.
Selection Process for AXIS Bank CSO
The AXIS Bank CSO selection process is generally structured in the following phases:
1. Online Test
- Conducted by Axis Bank or its authorized partners.
- Covers aptitude, English, logical reasoning, and personality-based questions.
- Candidates must score above the cut-off to qualify for the next round.
2. Personal Interview
- Candidates shortlisted from the online test are called for a one-on-one interview.
- Focuses on communication skills, sales mindset, banking awareness, and situation handling.
3. Document Verification
- Academic documents, ID proof, and background verification are completed post interview.
- Selected candidates are enrolled in a job-cum-training program before final onboarding.
Eligibility Criteria for AXIS Bank CSO 2025
Candidates must meet the following eligibility conditions to appear for the CSO exam:
| Eligibility Component | Details |
|---|---|
| Nationality | Must be an Indian citizen |
| Age Limit | 21 to 30 years |
| Educational Qualification | Graduation in any discipline with 50% marks |
| Preferred Skills | Good communication & sales orientation |
Candidates with prior experience in customer service or sales may be preferred.
Application & Program Fees
AXIS Bank CSO roles are offered through certified training programs in collaboration with NIIT, Manipal, or similar organizations. Fees for these training programs may vary.
| Category | Approx. Fee Range (INR) |
|---|---|
| General / OBC / EWS | ₹50,000 – ₹1,20,000 (including GST) |
| SC / ST / PwD | Fee concessions may apply |
The fee includes training, certification, and placement support.
Detailed Syllabus for AXIS Bank CSO Exam 2025
Understanding the detailed syllabus helps candidates plan a focused preparation strategy. The following section outlines the subject-wise syllabus.
Quantitative Aptitude
| Topics |
|---|
| Simplification & Approximation |
| Number System |
| Percentage |
| Ratio & Proportion |
| Average |
| Profit and Loss |
| Time and Work |
| Time, Speed and Distance |
| Simple & Compound Interest |
| Data Interpretation (Bar, Pie, Table) |
Logical Reasoning
| Topics |
|---|
| Seating Arrangement |
| Puzzle |
| Coding-Decoding |
| Blood Relations |
| Direction Sense |
| Syllogism |
| Inequality |
| Statement & Assumptions |
| Input-Output |
| Logical Sequence |
English Language
| Topics |
|---|
| Reading Comprehension |
| Cloze Test |
| Error Detection |
| Sentence Improvement |
| Fill in the Blanks |
| Vocabulary (Synonyms/Antonyms) |
| Para Jumbles |
| Grammar Usage |
| Word Usage |
Sales & Personality Aptitude
| Topics |
|---|
| Role-play Based Scenarios |
| Decision-making Situations |
| Customer Handling Skills |
| Ethical Dilemmas |
| Goal Orientation |
| Conflict Resolution |
| Motivation & Self-discipline |
| Attitude and Behavioral Traits |
| Situational Judgment Tests |
| Work Culture Alignment |
Training & Certification Program Structure
Candidates who clear the selection rounds are admitted to a banking training program. The structure usually includes:
- Duration: 3–6 months
- Location: Designated training centers (online or offline)
- Content: Banking Fundamentals, Customer Service, Sales Skills, Regulatory Compliance, Digital Banking
- Outcome: On successful completion, candidates are placed as CSO in AXIS Bank.
Important Links
| Action | Link |
|---|---|
| Official Website of Axis Bank | Click Here |
| Download My Coaching Official App | Click Here |
| Join WhatsApp Channel for Exam Updates | Click Here |
| Join Telegram Channel for Study Material | Click Here |
This article provides a structured study guide for AXIS Bank CSO 2025, covering exam pattern, detailed syllabus, selection stages, and eligibility. Prepare section-wise with focus on aptitude, reasoning, English, and sales aptitude for better success.